Basalt

Medical Assistant AI Agent

Basalt aims to alleviate the administrative burdens faced by medical assistants, enabling them to focus more on patient care.

basalt.health

Challenge

I wear multiple hats: digital designer, researcher, partial product owner, and cross-functional collaborator with engineers and product.

I am the one designer team for Basalt. Shaped every design decision while managing priorities and stakeholders input.

My role

App Design

Web Design

UX Design

User Research

Branding

Product Design stages

  • Conducted interviews and shadowed Medical Assistants (MAs) to understand their pain points in daily workflows.

    Turns out there is a few:

    • No agreed standard of chart prepping workflow

    • Never ending manual data entry and administrative overload

    • Excel as the work tracker

  • We established Basalt's mission:

    “Streamline administrative tasks through AI, allowing medical assistants to dedicate more time to patient care”

    What I did next:

    • Designed first prototype to test with users (fun fact: it did fail as expected)

    • Proposed 2 options of integrations with existing EMR system (separate app passed the tests in contrary to EMR extension)

    • Designed second extended prototype of an app to test with MAs

  • We continued to test with MAs.

    What I did in parallel:

    • Developed clickable prototypes, iterating based on feedback from MAs and engineers

    • Started defining Brand Colors, Fonts and Look and Feel

    • Agreed with engineers what Design System we will use, adapted it to our Brand Guidelines

    • Kept on updating workflows for engineers and product and myself to better understand user’s journey

    • Kept iterating on existing features and adding new ones to test

  • I put some time and effort into understanding who I work with (personalities wise).
    I kept asking for feedback on new designs in terms of time + effort to implement.

    How that looked in actions:

    • We opened and shared Github board. We moved the user stories through Review column allowing engineers to check on new features and me to check on their implementation in staging

    • Conducted “quality assurance” and resolved any design-engineering roadblocks

    • Went on a 3 day offsite to share coffee and chat about anything but work

  • I launched the website. Built in Squarespace allowed us to free engineers of responsibility to update copy and use time on marketing pieces.

    Click to check it out now

    What’s more:

    • Worked on finalizing branding guidelines for Basalt (including deck templates)

  • I kept talking to end users (Doctors, MAs, Admins), Product Owners, Engineers. Never stopped iterating on designs, adding backlog user stories, discussing long term strategy with the Founder and checking on the staging progress.

    And of course (not my favorite, but I do it!) I am always here to make the pitch deck pixel and content perfect.

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